{"id":534,"date":"2019-12-12T13:46:52","date_gmt":"2019-12-12T18:46:52","guid":{"rendered":"https:\/\/ise.ncsu.edu\/myise\/?page_id=534"},"modified":"2025-06-10T16:40:51","modified_gmt":"2025-06-10T20:40:51","slug":"it-resources","status":"publish","type":"page","link":"https:\/\/ise.ncsu.edu\/myise\/it-resources\/","title":{"rendered":"IT Resources | NC State ISE"},"content":{"rendered":"\n<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#726259\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" class=\"wp-block-cover__image-background wp-image-2075\" alt=\"A computer keyboard that represents IT Resources at NC State ISE.\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01.webp 2560w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01-600x338.webp 600w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01-1200x675.webp 1200w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01-768x432.webp 768w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01-1536x864.webp 1536w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01-2048x1152.webp 2048w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-it-resources-featured-image-02-2025-01-750x422.webp 750w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-default\" id=\"it-resources\"><span style=\"color:#ffffff\" class=\"tadv-color\"><span style=\"background-color:#cc0000;padding:10px;line-height:1.5em\" class=\"tadv-background-color\">IT Resources<\/span><\/span><\/h2>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong>Last Updated:<\/strong>&nbsp;02\/11\/2025 | All information is accurate and still up-to-date<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\"><a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/report-pc-it-issue\/\">\n    <span class=\"block-major-link__content\">Report PC\/IT Issue<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"#software-resources\">\n    <span class=\"block-major-link__content\">Software Resources <\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/request-software\/\">\n    <span class=\"block-major-link__content\">Request Software<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/request-remote-computer-access\/\">\n    <span class=\"block-major-link__content\">Request Remote PC Access<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"#remote-pc-access\">\n    <span class=\"block-major-link__content\">Remote PC Access Instructions<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/request-pc\/\">\n    <span class=\"block-major-link__content\">Request a PC<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\"><a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"#office-printer-connection\">\n    <span class=\"block-major-link__content\">Office Printer Connection Instructions<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/request-printer-ink\/\">\n    <span class=\"block-major-link__content\">Request Printer Ink<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"#additional-computing\">\n    <span class=\"block-major-link__content\">Additional Computing Services<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<a class=\"block-major-link n_text-red n_flex n_flex-row n_f2 n_justify-start \" href=\"https:\/\/www.ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2020\/12\/ise-it-resources-accessibility-compliant-12-2020-01.pdf\">\n    <span class=\"block-major-link__content\">ISE IT Guide\u00a0(PDF 101KB)<\/span>\n        \n    \n    \n        <span id=\"\" class=\"block-major-link__arrow right-arrow icon n_text-red n_fill-red n_br0  n_s2 \" aria-hidden=\"true\">\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"n_mw-100 n_w-100 n_h-100\" viewBox=\"0 0 32 32\"   ><path d=\"M16.438 9.563l-0.625 0.625 5.563 5.563h-13.375v0.875h13.375l-5.563 5.563 0.625 0.625 6.625-6.625z\"><\/path><\/svg><\/span>\n<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84%\">\n<h3 class=\"wp-block-heading\" id=\"need-help\">Need Help?<\/h3>\n\n\n\n<p>The ISE Helpdesk is here to support you with any tech issues.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center is-style-caps-small\" id=\"ise-helpdesk\"> ISE Helpdesk <\/h4>\n\n\n\n<p class=\"has-text-align-center\">Monday \u2013 Friday | 8 \u2013 5 <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center is-style-caps-small\" id=\"email\"> Email <\/h4>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"mailto:isehelp@ncsu.edu\">isehelp@ncsu.edu<\/a>  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center is-style-caps-small\" id=\"walk-in\"> Walk-in <\/h4>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.google.com\/maps\/place\/Fitts-Woolard+Hall\/@35.7706214,-78.6780406,17z\/data=!3m1!4b1!4m5!3m4!1s0x89acf5758375a5b3:0x481a25e44b3d9f14!8m2!3d35.7706171!4d-78.6758466\">Fitts-Woolard Hall Room 4158<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n\n\n\n<div id=\"software-resources\" class=\"wp-block-group has-gray-10-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84%\">\n<h3 class=\"wp-block-heading\">Software Resources <\/h3>\n\n\n\n<p>NC State University offers you a wide variety of software for free or at a reduced rate.<\/p>\n\n\n\n<p>First, explore the links below to find the software you need. Then, download the software directly from the provided links.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/it.engr.ncsu.edu\/software\/\">NC State College of Engineering Licensed Software \u2013 Available Software licensed via COE\/OR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/software.ncsu.edu\/\">NC State University Licensed Software \u2013 Available Software licensed via NC State<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/e5.onthehub.com\/webstore\/welcome.aspx?ws=401079ce-a49e-e511-9413-b8ca3a5db7a1\">OnTheHUB Discounted Software for OR \u2013 Free and\/or discounted software available to STEM majors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/aka.ms\/devtoolsforteaching\">Microsoft Azure Dev Tools for Teaching \u2013 Free access to MS Dev Products and Azure Credits<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdctOumnI3JVObtZ2-6LY6GKmr6198uUtGse9rnYOaRxrSeNA\/viewform\">ISE Grammarly License Request Form \u2013 Request a license to fully-featured Grammarly<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Still can&#8217;t find the software you need?<\/strong> Complete the <a href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/request-software\/\">Software Request Form<\/a>, or please contact the ISE Helpdesk at&nbsp;<a href=\"mailto:isehelp@ncsu.edu\">isehelp@ncsu.edu<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"remote-pc-access\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5.8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84%\">\n<h3 class=\"wp-block-heading\">Remote PC Access Instructions<\/h3>\n\n\n\n<p>As a student, staff or faculty member, you can work remotely on your ISE-owned campus computer. First, complete the <a href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/request-remote-computer-access\/\">Request Remote PC Access Form<\/a> to get permission for remote access. After approval, use Microsoft\u2019s Remote Desktop Protocol (RDP) when working off-campus. You must first log in to <a href=\"https:\/\/ncsu.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0018300\">NC State\u2019s Virtual Private Network (VPN)<\/a> to connect successfully. This step ensures a secure connection to your office machine. Following these steps allows you to access your work computer from anywhere.<\/p>\n\n\n\n<p><strong>STEP 1: VPN (for off-campus access)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <a href=\"https:\/\/ncsu.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0018300\">the VPN Installation Instructions<\/a> and log in using your <strong>UNITY ID<\/strong> and <strong>password<\/strong>.<\/li>\n\n\n\n<li>Follow the instructions to install the <strong>AnyConnect Secure Mobility Client<\/strong> on your remote computer.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"295\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-400x295-02-2025-01.webp\" alt=\"a screenshot of the Cisco VPN login screen.\" class=\"wp-image-2132\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once installed, make sure to connect to &#8220;vpn.ncsu.edu.&#8221;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"171\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-400x171-02-2025-01.webp\" alt=\"A screenshot of the VPN connection window.\" class=\"wp-image-2133\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>STEP 2: Remote Desktop<\/strong><\/p>\n\n\n\n<p>You can use <strong>Remote Desktop (RDP)<\/strong> to connect to a Windows PC from another device. If you have a Windows computer, this tool is pre-installed as <strong>Remote Desktop Connection<\/strong>. Mac users can download the app from the <a href=\"https:\/\/apps.apple.com\/us\/app\/microsoft-remote-desktop-10\/id1295203466?mt=12\">Mac App Store<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On <strong>Windows 10 or 11<\/strong>, type <strong>&#8220;Remote Desktop Connection&#8221;<\/strong> into the search bar at the bottom of your home page. <\/li>\n\n\n\n<li>A pop-up window will appear. Enter your <strong>PC\u2019s hostname or IP address<\/strong>, then click <strong>Connect<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"230\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-400x230-02-2025-01.webp\" alt=\"A screenshot of the Remote Desktop Connection window.\" class=\"wp-image-2134\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lastly, another window will ask for your <strong>Unity ID and password<\/strong>. Use <strong>&#8220;wolftech\\unityID&#8221;<\/strong> as your username. After entering your credentials, click <strong>Connect<\/strong>. Your office PC desktop will then appear, allowing you to work remotely.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"430\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-400x430-02-2025-01.webp\" alt=\"\" class=\"wp-image-2135\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"how-to-documentation\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84%\">\n<p class=\"is-style-caps-small\"><strong>Connecting from Mac<\/strong><\/p>\n\n\n\n<p>Mac OS does not have <strong>Microsoft\u2019s Remote Desktop Protocol (RDP)<\/strong> pre-installed, so you must install it yourself. First, go to the <a href=\"https:\/\/itunes.apple.com\/us\/app\/microsoft-remote-desktop-10\/id1295203466?mt=12\">Mac App Store<\/a> and download the <strong>Microsoft Remote Desktop<\/strong> application. Once installed, open the app and follow the necessary steps for remote access. This tool allows you to connect to your <strong>office machine<\/strong> from anywhere.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"722\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-800x722-02-2025-01.webp\" alt=\"macOS Microsoft Remote Desktop 10 App Store web page\" class=\"wp-image-2136\" srcset=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-800x722-02-2025-01.webp 800w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-800x722-02-2025-01-600x542.webp 600w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-request-remote-computer-access-800x722-02-2025-01-768x693.webp 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"hpc\" class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div id=\"office-printer-connection\" class=\"wp-block-group has-gray-10-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84%\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Office Printer Connection Instructions<\/h3>\n\n\n\n<p>Every <strong>ISE networked printer<\/strong> has a hostname based on a <strong>North Carolina city or town<\/strong>. You can find this hostname on a <strong>label on the printer<\/strong>. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-800x400-02-2025-01.webp\" alt=\"A printer with a red box around the name of the printer.\" class=\"wp-image-2137\" srcset=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-800x400-02-2025-01.webp 800w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-800x400-02-2025-01-600x300.webp 600w, https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-800x400-02-2025-01-768x384.webp 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>To install a printer, follow the instructions for using the <strong>CityName.ie.ncsu.edu<\/strong> domain name. <strong>ISE PRO TIP<\/strong>: These steps apply only to <strong>student-owned computers<\/strong>. You should already have access to the print queue if you use an <strong>ISE-owned PC<\/strong>. If you cannot find a printer, email <strong><a>isehelp@ncsu.edu<\/a><\/strong> with your computer\u2019s hostname for help.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"is-style-caps-small\"><strong>Connecting from Windows<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Using the <strong>Start Menu<\/strong>, search &#8220;Control Panel,&#8221; then select <strong>Devices and Printers<\/strong>.<\/li>\n\n\n\n<li>In the Devices and Printers window, click on <strong>Add a printer<\/strong>.<\/li>\n\n\n\n<li>Select <strong>The printer that I want, which isn&#8217;t listed<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Add a local printer or network printer with manual settings<\/strong>, then click <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"493\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x493-02-2025-01.webp\" alt=\"Adding a local printer or network printer with manual settings.\" class=\"wp-image-2138\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select Create a new port, choose <strong>Standard TCP\/IP Port<\/strong>, then click <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"492\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x492-02-2025-01.webp\" alt=\"Creating a new printer port.\" class=\"wp-image-2139\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Under <strong>Hostname or IP address<\/strong>, type in the hostname followed by \u201c.ie.ncsu.edu&#8221;. For example, the hostname of this printer is Raleigh, so you would enter &#8220;raleigh.ie.ncsu.edu.&#8221;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"442\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x442-02-2025-01.webp\" alt=\"\" class=\"wp-image-2140\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Windows should find the driver automatically.&nbsp;(Note for Brother branded printers: &#8220;Brother PS Driver&#8221; should be selected.)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"509\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x509-02-2025-01.webp\" alt=\"Selecting &quot;Brother PS Driver&quot;\" class=\"wp-image-2141\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once it finds the driver, type in the printer&#8217;s name (this can be whatever you want to call it), then click <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select <strong>Do not share this printer<\/strong> in the Printer Sharing window, then click <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"439\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x439-02-2025-01.webp\" alt=\"Select the &quot;Do not share&quot; option and click, &quot;Next&quot;.\" class=\"wp-image-2143\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you want this printer to be your <strong>default<\/strong>, select the <strong>Set as the default printer<\/strong> box. It is a good idea to <strong>print a test page<\/strong> to make sure it works. Once the test prints successfully, click the <strong>Finish<\/strong> button. The printer should now appear in Devices and Printers. You can select it whenever you print from a document or another application.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"490\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x490-02-2025-01.webp\" alt=\"\" class=\"wp-image-2142\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"is-style-caps-small\"><strong>Connecting from a Mac<\/strong><\/p>\n\n\n\n<p>If a network printer you want to use isn\u2019t available, you can add it as an IP printer. Ensure you have the most up-to-date software installed before moving forward.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose <strong>Apple Menu<\/strong>, <strong>System Preferences<\/strong> and then select <strong>Printers &amp; Scanners<\/strong>.<\/li>\n\n\n\n<li>Click the <strong>Add<\/strong> button at the bottom of the printer list, click the <strong>IP<\/strong> button, and then enter the printer information using the following information as a guide.<\/li>\n\n\n\n<li>To set up your printer&#8217;s <strong>Address<\/strong>, enter the hostname followed by \u201c.ie.ncsu.edu\u201d (for example, raleigh.ie.ncsu.edu).<\/li>\n\n\n\n<li>Next, click the <strong>Protocol<\/strong> pop-up menu and select <strong>Internet Printing Protocol (IPP)<\/strong>, which most modern printers support. <\/li>\n\n\n\n<li>If your printer requires a <strong>Queue<\/strong> name, enter it. If you are unsure, leave it blank or ask your network administrator.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"548\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x548-02-2025-01.webp\" alt=\"\" class=\"wp-image-2144\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the <strong>Name<\/strong> field, type a descriptive name, like &#8220;Color Laser Printer,&#8221; to help you identify it. For <strong>Location<\/strong>, enter details like \u201coutside my office\u201d to find it easily in the printer menu.<\/li>\n\n\n\n<li>If the correct software does not appear in the <strong>Use<\/strong> menu, select <strong>Select Printer Software<\/strong>, then choose your printer from the list. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"548\" src=\"https:\/\/ise.ncsu.edu\/myise\/wp-content\/uploads\/sites\/17\/2025\/02\/industrial-engineering-myise-it-resources-office-printer-connection-instructions-600x548-02-2025-02.webp\" alt=\"Completed information\" class=\"wp-image-2145\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your printer should now be connected to the printer.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"additional-computing\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:84%\">\n<h3 class=\"wp-block-heading\" id=\"additional-computing-services\">Additional Computing Services <\/h3>\n\n\n\n<p class=\"is-style-caps-small\"><strong>HPC via VCL<\/strong><\/p>\n\n\n\n<p>You can access High-Performance Computing (HPC) through the Virtual Computing Lab (VCL) for research and academic needs. VCL provides students and faculty remote access to Virtual Machines (VMs) for different tasks. The ISE department offers HPC VMs for specialized computing needs that do not fit NC State\u2019s main HPC system.<\/p>\n\n\n\n<p class=\"is-style-caps-small\"><strong>NC State HPC<\/strong><\/p>\n\n\n\n<p>NC State\u2019s HPC group supports research and academic computing with entry- and medium-level HPC facilities and consulting and workflow assistance. If you need HPC access for your project, visit <a href=\"https:\/\/hpc.ncsu.edu\/main.php\">projects.ncsu.edu\/hpc<\/a>.<\/p>\n\n\n\n<p class=\"is-style-caps-small\"><strong>Storage Resources<\/strong><\/p>\n\n\n\n<p>NC State also provides various data storage resources for different needs, including productivity files, research computing, and general storage. These options ensure secure and accessible data management. To explore storage solutions, visit the <a href=\"https:\/\/ncsu.service-now.com\/sp\/en?id=kb_article_view&amp;sys_kb_id=92635d1c97ff8250a1e5f0c0f053af4d\">OIT Storage Resource Summary<\/a> page.<\/p>\n\n\n\n<p>To learn more about OIT&#8217;s storage resources, go to&nbsp; <a href=\"https:\/\/ncsu.service-now.com\/sp\/en?id=kb_article_view&amp;sys_kb_id=92635d1c97ff8250a1e5f0c0f053af4d\">OIT Storage Resource Summary<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated:&nbsp;02\/11\/2025 | All information is accurate and still up-to-date Need Help? The ISE Helpdesk is here to support you with any tech issues. ISE&#8230;<\/p>\n","protected":false},"author":380,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"page-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-534","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Resources | NC State ISE<\/title>\n<meta name=\"description\" content=\"Get your IT resources like new software, remote PC access or connecting your office printer at the ISE Helpdesk.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Resources | NC State ISE\" \/>\n<meta property=\"og:description\" content=\"Get your IT resources like new software, remote PC access or connecting your office 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