Request Remote Computer Access | Forms | NC State ISE

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Request Remote Computer Access

Last Updated: 02/10/2025 | All information is accurate and still up-to-date.

Are you a student, staff or faculty member of the Edward P. Fitts Department of Industrial and Systems Engineering and need to request remote computer access? You are in the right place. Also, please reference the Remote Computer Access guide (below).

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Hostname example : PC22-123 There should be a sticker on the PC/item or information on your desktop background that shows the hostname.
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About ISE IT Resources

The Edward P. Fitts Department of Industrial and Systems Engineering (ISE) provides many IT resources to support its students, staff and faculty. If you need software for coursework or research, you can access various software resources to help with engineering, data analysis and design tasks. The department also offers remote computer access, allowing you to use your ISE lab computer from anywhere. If you require a new device, you can request a PC to ensure you have the tools needed for your work. Additionally, if your printer runs out of ink, you can request printer ink to keep your projects moving forward. These resources make staying productive and focused on your work easier without unnecessary technical challenges.

Remote PC Access Instructions

As a student, staff or faculty member, you can work remotely on your ISE-owned campus computer. First, complete the Request Remote PC Access Form to get permission for remote access. After approval, use Microsoft’s Remote Desktop Protocol (RDP) when working off-campus. You must first log in to NC State’s Virtual Private Network (VPN) to connect successfully. This step ensures a secure connection to your office machine. Following these steps allows you to access your work computer from anywhere.

STEP 1: VPN (for off-campus access)

  • Go to https://vpn.ncsu.edu and log in using your UNITY ID and password.
  • Follow the instructions to install the AnyConnect Secure Mobility Client on your remote computer.
a screenshot of the Cisco VPN login screen.
  • Once installed, make sure to connect to “vpn.ncsu.edu.”
A screenshot of the VPN connection window.

STEP 2: Remote Desktop

You can use Remote Desktop (RDP) to connect to a Windows PC from another device. If you have a Windows computer, this tool is pre-installed as Remote Desktop Connection. Mac users can download the app from the Mac App Store.

  • On Windows 10 or 11, type “Remote Desktop Connection” into the search bar at the bottom of your home page.
  • A pop-up window will appear. Enter your PC’s hostname or IP address, then click Connect.
A screenshot of the Remote Desktop Connection window.
  • Lastly, another window will ask for your Unity ID and password. Use “wolftech\unityID” as your username. After entering your credentials, click Connect. Your office PC desktop will then appear, allowing you to work remotely.

Connecting from Mac

Mac OS does not have Microsoft’s Remote Desktop Protocol (RDP) pre-installed, so you must install it yourself. First, go to the Mac App Store and download the Microsoft Remote Desktop application. Once installed, open the app and follow the necessary steps for remote access. This tool allows you to connect to your office machine from anywhere.

macOS Microsoft Remote Desktop 10 App Store web page